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Privacy Policy for GoLondoner.com
Last Updated: 25/03/2025
At GoLondoner.com (“we,” “us,” or “our”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website, https://www.golondoner.com (the “Website”). By accessing or using the Website, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
Voluntary Submission: Name, email address, phone number, billing/shipping address, and payment details when you:
Create an account
Make a purchase
Subscribe to newsletters
Contact us via forms or email
b. Automated Data
Usage Data: IP address, browser type, device information, pages visited, and time spent on the Website.
Cookies and Tracking Technologies: We use cookies to enhance user experience and analyze traffic (see Section 6).
c. Third-Party Data
Information from payment processors (e.g., Stripe, PayPal) and social media platforms if you link accounts.
2. How We Use Your Information
We use your data to:
Process orders and deliver services
Communicate about account updates, offers, or support
Improve Website functionality and user experience
Prevent fraud and comply with legal obligations
Send marketing emails (with your consent; opt-out anytime)
3. Legal Basis for Processing (UK GDPR Compliance)
We process your data under the following legal bases:
Contractual Necessity: To fulfill orders or services you request.
Consent: For marketing communications or cookies (you may withdraw consent at any time).
Legal Obligation: To comply with UK laws (e.g., tax reporting).
Legitimate Interests: To improve our services and prevent misuse.
4. Data Sharing and Disclosure
We may share your information with:
Service Providers: Payment processors, shipping companies, and IT support.
Legal Authorities: If required by law or to protect our rights.
Business Transfers: In mergers, acquisitions, or asset sales.
International Transfers: Data may be transferred outside the UK to countries with adequate data protection laws. For transfers to non-adequate regions (e.g., the U.S.), we use safeguards like Standard Contractual Clauses.
5. Data Retention
We retain your data only as long as necessary:
Orders: 7 years (to comply with tax laws)
Accounts: Until deletion is requested
Marketing: Until consent is withdrawn
6. Cookies and Tracking Technologies
Essential Cookies: Required for Website functionality (e.g., login sessions).
Analytical Cookies: Google Analytics to track traffic (anonymized data).
Advertising Cookies: For personalized ads (opt-out via browser settings).
Manage preferences via your browser or our cookie consent banner.
7. Your Rights (UK GDPR)
You have the right to:
Access, correct, or delete your data
Restrict or object to processing
Data portability
Withdraw consent for marketing
Lodge complaints with the UK Information Commissioner’s Office (ICO)
To exercise these rights, contact us at [Insert Email].
8. Security Measures
We implement safeguards to protect your data, including:
SSL encryption for transactions
Regular security audits
Restricted staff access to sensitive data
9. Children’s Privacy
Our Website is not intended for users under 16. We do not knowingly collect data from minors.
10. Changes to This Policy
We may update this Privacy Policy. Continued use after changes constitutes acceptance.
11. Contact Us
For questions or requests, contact:
Email: info@golondoner.com
Tel: +44 330 043 7866
12. International Users and Compliance with Non-GDPR Laws
GoLondoner.com serves users globally. If you access the Website from outside the European Economic Area (EEA), United Kingdom, or other GDPR-governed regions, the following applies:
a. Data Transfers
Your personal data may be transferred to and processed in countries outside your jurisdiction, including the United States.
We ensure such transfers comply with applicable laws using safeguards such as:
Standard Contractual Clauses (SCCs) for EU/UK → U.S. transfers.
Adequacy Decisions (e.g., EU-U.S. Data Privacy Framework).
Consent where required by local law.
b. Regional Privacy Laws
Depending on your location, you may have rights under:
California (CCPA/CPRA): California residents can:
Request disclosure of data collected/sold in the past 12 months.
Opt out of the “sale” of personal information (if applicable).
Submit requests via [Insert CCPA Request Form/Email].
Canada (PIPEDA): Request access to or correction of your data.
Brazil (LGPD): Withdraw consent or request deletion of data.
Australia (Privacy Act 1988): Lodge complaints with the OAIC.
c. Consent for Non-GDPR Users
By using the Website, you consent to:
The collection, storage, and processing of your data in [Insert Hosting Country, e.g., “the United States”].
The use of cookies and tracking technologies as described in Section 6.
d. Data Retention for Non-GDPR Users
We retain your data only as long as necessary for:
Fulfilling orders or services requested.
Complying with local laws (e.g., U.S. tax records).
e. Exercising Your Rights
Submit requests to access, correct, or delete your data by contacting [Insert Email].
We will respond within [Insert Timeframe, e.g., “45 days”] as required by applicable law.
13. Children’s Privacy (Global)
We do not knowingly collect data from minors under 16 (or higher age thresholds per local laws). Parents/guardians may contact us to request deletion of inadvertently collected data.
14. Updates for Non-GDPR Compliance
We may update this Privacy Policy to reflect changes in global privacy laws. Continued use of the Website constitutes acceptance.
This Privacy Policy applies solely to GoLondoner.com.